You pay for a SurveyorHires listing one time, it does not renew, and it goes live as soon as checkout finishes.
Surveyors and crew members can find it right away, so the no-questions refund window is brief.
Billing errors on our end have no deadline, and we will fix them whenever you point them out.
Our billing errors: a full refund
- Your firm paid two or more times for one listing.
- Payment went through, yet a problem on our side stopped the post from going live.
- A charge you did not approve, once we have verified it was made without your consent.
Cancelling within 48 hours
Contact us inside 48 hours of paying and we will pull the post and give back the full amount.
You do not have to give a reason during that period.
After 48 hours
By then surveyors and techs have had your opening in front of them for two whole days, which is what the fee covers, so it is no longer refundable.
Hiring someone quickly does not reopen the refund option.
If you fill the seat in the first week, we will take the post down on request, but the unused part of the 30-day run is not refunded.
Have an unusual case? Write to us all the same and we will look at it on its own merits.
Cases with no refund
- Posts we removed for violating our Terms & Conditions, for example false pay claims, unlawful discriminatory wording, a made-up firm, or illegal work.
- Fewer applicants than you hoped for, or applicants without the license, LSIT status or field experience you listed. We publish and distribute your post, but we cannot promise a number of applicants or that the seat gets filled.
Asking SurveyorHires for a refund
Send an email to [email protected] from the address you paid with, and include the job title and the Stripe receipt number.
If we approve it, the money goes back to the card used at checkout.
Your bank sets the timing, but Stripe refunds usually land in 5–10 business days.